IT as an enabler for business change – EMC Forum Survey

 

The trends of cloud, mobile, social and big data have fundamentally changed the expectations of consumers and end-users, affecting what is required and expected of IT departments. This much has become clear from our recent survey findings*, questioning IT decision makers in the UK for their perspective on IT’s role as an enabler of business change during the rise of these industry mega trends.

Jeremy Burton, President Products and Marketing, EMC Corporation, explains: “To remain relevant and competitive, businesses across every industry are reinventing their business models to handle unprecedented levels of access, interaction and scale. For this reason, IT finds itself back in the driver’s seat, morphing from cost center to a true catalyst for change through the use of cloud and big data technologies.”

Our survey results reflect this, as although creating efficiencies and reducing cost is still a priority for 60% of businesses, 70% of respondents see IT as a strategic business driver and 78% agree their organisation sees the increasing role of automation as critical to business growth.

Customer experience is a key factor, with 54% of respondents using cloud, mobile, social and big data technologies to improve customer experiences, and 53% seeing it as a top business priority. Organisations are making use of the technologies available to get their IT into shape by building new products and services (43%) and streamlining business functions and improving efficiencies (42%).

However, barriers will need to be overcome to achieve IT’s full potential, as 73% of respondents don’t believe IT has the skills to keep up in the next couple of years.

Take a look at more results from the survey below, and get in touch with any questions or comments on @emcuki.

 

IT is a Business Enabler

  • 70% of respondents in the UK report that their CXOs consider IT as a strategic lever to grow the business, now more than ever before.
  • The top three business priorities when implementing new technologies in organisations from the UK are: delivering savings and finding efficiencies (60%), enhancing the customer experience (53%) and automating processes (49%).
  • 78% of respondents in the UK agree that their organisation sees the increasing role of automation – such as software defined storage – as critical to business growth.

Taking advantage of the Mega Trends

  • 77% of respondents in the UK expect next-generation technologies such as mobile, social, cloud and big data to give their organisation a competitive advantage.
  • UK respondents say these new technologies will impact key aspects of the business, including: improving customer experience (54%), building new products and services (43%) and streamlining business functions and improving efficiencies (42%).
  • As businesses operate increasingly online today, 71% of respondents identified a need for joint public and private cloud services – hybrid cloud – as a means for greater agility and security.

Future of IT

  • 59% of respondents in the UK believe their organisation has the right level of skills and knowledge to complete business priorities successfully.
  • 73% believe it will be a challenge to have these skills keep up with the pace of IT innovation over the next 1-2 years
  • 70% of companies see IT as a business enabler, yet 43% of companies believe that spending for technology was outside IT’s control – indicating there is still work to do in gaining trust from decision makers.
  • 77% believe that the model IT department of the future will act as the in-house provider of on-demand services, including platform-as-a-service and public and private cloud.

*Collected during a non-mandatory questionnaire after completion of registration for the EMC Forum held in London on October 21, 2014. This research polled a total of 664 business and IT management and executives, technical architects, data scientists and storage/infrastructure managers from a range of UK businesses

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